FAQs
Section to clarify the most frequent doubts of our users.
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Frequently Asked Questions
- Is your store closed/open?
- What is the estimated time for shipping orders?
- How long does it take to receive an online order?
- There are missing items in my shipment.
- I need to track my order.
- How do I know if my order went through?
- Can I convert my online order into curbside pickup?
- I need to make a return.
- I need advice on what products to buy.
- How can I change the shipping address on my order?
- How can I modify the items and/or quantities on my order?
- Why am I seeing a pending authorization and/or multiple charges on my credit card?
- Will I receive a shipping notification?
- I Forgot my password. How can I have access to my account?
1. Is your store closed/open?
Our store is now open to the public.
Please stop and shop at our store , find the most interesting and best Brazilian products in America ar Belissima .
We are also offering best no-contact services if you buy from here www.belissimacometics.com with multiple choices.
2. What is the estimated time for shipping orders?
Given high volume, please allow 1-3 business days for orders to ship. We are working to get orders out as quickly as possible.
3. How long does it take to receive an online order?
Given increased volume, please allow 3-7 business days Nationwide and 7-30 days Worldwide for deliveries once your order has shipped.
4. There are missing items in my shipment.
We work on a clear way for this to never happen to our customers, before we ship our products we will send to the customer a picture of all the products they have odered in the moment of packing and a shipment confirmation tracking number .
5. I need to track my order.
You will receive a shipment confirmation email with the tracking number(s) for your order once it has shipped. Orders may be fulfilled in multiple shipments so you may receive several emails. If you need assistance with your order, please provide the order number and email address used to make the purchase in the Contact Us Form and a Customer Care representative will assist you as soon as possible. Due to high volume, response times may be delayed.
6. How do I know if my order went through?
You should receive an order confirmation email verifying your order was placed. Please check your spam folder if you do not receive an email from us.
7. Can I convert my online order into curbside pickup?
...
8. I need to make a return.
Please visit our Returns & Exchanges page for more information.
9. I need advice on what products to buy.
We are here to help! Visit ou tutorials and tips on our blog in the end of the page.
10. How can I change the shipping address on my order?
We’re so sorry, but once an order is submitted, we have no way to change it.
11. How can I modify the items and/or quantities on my order?
We’re so sorry, but once an order is submitted, we have no way to change it.
12. Why am I seeing a pending authorization and/or multiple charges on my credit card?
Your credit card will show a pending authorization for the full amount of your total order. An actual charge will not be processed until your order has shipped.
The Only way for you to see multiple changes is only if you place multiple orders , but we will never exceed your order total.
13. Will I receive a shipping notification?
Yes, a shipping confirmation email will be sent for each shipment in the end of your purchase. If some items cannot be fulfilled, we will send you a final email detailing any items that maybe short shipped or cancelled.
14. I Forgot my password. How can I have access to my account?
If You Forgot your password, you should be able to reset your password and change it by the email confirmation that we can send to your email to confirm your identity.
